The support desk is open 8:00am to 4:30pm MST, Monday through Friday.
Calls should be logged within 2 hours and a support number will be emailed once logged. The engineer assigned to your case will be in communication with you based on a first come, first served, and priority basis.
Log your case via Email.
Please include your software serial number as well as details about your support request. Please note that email requests may be logged quicker than phone. Please provide as much information as possible to ensure that your call is logged in a timely manner. You will be emailed your case number once logged.
Log your case via phone 403-259-7431
Please have your software serial number ready (if applicable) as software calls cannot be logged without. Please have the details of your support request ready when phoning in.